ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
Almost no public opinion research has been conducted to date on the general topic of contaminated sites at a national level. The purpose of this research is to measure Canadian public opinion on the issue of contaminated sites to provide a baseline from which future studies can be conducted to measure changes in opinions in response to government communications initiatives.
Environment Canada has identified a need for sound information on current youth opinion pertaining to climate change in order to direct policy and communications efforts. In light of this need, Ipsos-Reid was commissioned to conduct opinion research among young Canadians (from 16 to 25 years of age) to establish a baseline measurement of their awareness, receptivity and behaviour on issues related to climate change.