Effective Date: Nov 29, 2025
Entity: VoxDash Inc., federally incorporated in Ontario, Canada
Jurisdiction: Ontario, Canada

This Terms of Service document (interchangeably called “Terms” in this document) covers VoxDash.com (“this Site”, “Site”, or “we”). This Site is owned by VoxDash Inc. (“VoxDash”). These Terms of Service apply to your access to and use of this Site. Please read our Terms of Service carefully, as it contains important information regarding your legal rights, remedies, and obligations. These include, but are not limited to, various limitations, exclusions, and indemnities.

VoxDash, including its subsidiaries and affiliates, requires that all visitors to this World Wide Web site owned, operated, licensed, and controlled by VoxDash adhere to the following Terms of Service. For the purposes of these Terms of Service, this “Site” includes all the web pages related to the site, excluding any links to third-party sites.

By accessing and using the Site, you indicate your acknowledgement and acceptance of these Terms of Service. If you do not agree with these Terms of Service, you should not use the Site. The term “you” or “your” refers to the user or viewer of the Site. VoxDash may change, suspend, or discontinue any aspect of the Site at any time, including the availability of any feature, database, or content.

VoxDash may also impose limits on certain features and services and/or restrict your access to parts or all of the Site without notice or liability of any kind. The Terms of Service of a VoxDash client's service agreement for any portion of the Site will control in the event of any provisions that may conflict with these Terms of Service. The VoxDash Copyright Policy is incorporated into these Terms by reference and governs ownership, licensing, and permitted use of all materials uploaded to or generated by the Platform.

Notice of Limitations

These Terms include important limitations of liability and warranty disclaimers. Please review Sections “Limitation of Liability” and “Disclaimer” carefully before using the Site or Services.

Section “Disputes (U.S. Users Only)” contains a binding arbitration agreement and class-action waiver applicable to users located in the United States.

1. Definitions

The following terms have specific meanings in these Terms of Service. Words not defined here have their ordinary commercial meaning. Definitions are provided for reference only and do not create any additional obligations or warranties beyond those expressly stated elsewhere in these Terms.

Account means a registered profile used to access VoxDash Services. An Account may be created and administered by a Client for its Users.

Advanced Voice-Based Research and Data Collection means VoxDash tools that enable client-initiated, AI-assisted call flows or recordings when connected to a client’s telephony stack. VoxDash does not place calls and does not supply contact lists.

Agreement means the contract formed by these Terms of Service and any documents incorporated by reference, including the Privacy Policy and any Service Agreement.

AI Tools means VoxDash features that generate, summarize, code, classify, transcribe, or analyze content using artificial-intelligence models. Outputs are probabilistic and must be reviewed with professional judgment.

Analysis or Output means any table, chart, visualization, metric, coded dataset, report, or similar result produced using VoxDash.

API Key: A credential issued by VoxDash that authorizes automated access to the Platform. Automated access without a valid API Key is prohibited.

Application means the cloud software provided by VoxDash that Users access after login.

Audio Recordings means any audio captured during calls initiated or conducted via the Platform, including respondent speech, interviewer speech, background audio, or any incidental personally identifiable information that may be disclosed during such calls.

Author means a User who is authorized by a Client to create or edit content in VoxDash.

Beta Features means any pre-release, trial, or experimental module of VoxDash provided for evaluation. Beta Features are offered “as is” without warranty and may be changed or discontinued at any time.

Billing Contact means the individual identified by a Client as responsible for payment and billing communications.

Business and Enterprise Accounts means all active, non-discounted, non-trial accounts held by organizations or institutions under the Business, Business Plus, or Enterprise plans that are current on all payments and in full compliance with these Terms. These accounts are governed by the terms applicable to Business and Enterprise Accounts.

Client (or Customer) means the organization or individual that holds an Account and is responsible for compliance, the conduct of its Users, and any applicable Fees. The term includes both paying and free Users. “Client” and “Customer” are used interchangeably.

Client Data (or Customer Data) means all data, files, datasets, documents, configurations, or other materials a Client or its Users upload to or process through VoxDash, including any Personal Information contained in such materials, but excluding User Interactions. VoxDash may store, process, analyze, and use Client Data to operate, maintain, create, test, enhance, and develop the Services and related technologies, consistent with these Terms.

Company means VoxDash Inc., the provider of the Application and Site.

Confidential Information means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential, including business, technical, and financial information.

Consent means any permission required by law to contact an individual, including express consent under TCPA, CRTC, GDPR, or similar regimes. The Client is responsible for obtaining and documenting Consent.

Contact List (or Sample) means a list of phone numbers or contacts uploaded or referenced by a Client for use with Advanced Voice-Based Research and Data Collection. The Client is responsible for all applicable consent and telecommunication-law compliance.

Controller and Processor have the meanings given in applicable data-protection laws. Unless otherwise agreed, the Client acts as the Controller and VoxDash acts as the Processor of Personal Information.

Data Project means a structured group of Datasets, metadata, and documentation managed within VoxDash as a single research project record.

Dataset means a raw or prepared file or data source that a User uploads or connects to in order to generate an Analysis.

Derived Data means any data, information, content, insight, model, or output generated by VoxDash through the processing, aggregation, analysis, or transformation of any data accessible to it, including de-identified or synthetic data. Derived Data is VoxDash’s property for all legal and ownership purposes.

Document means any saved project, dashboard, export, or page that contains or presents an Analysis created in VoxDash.

DOI (or Persistent Identifier) means a permanent digital identifier assigned to a Dataset or Data Project for citation and referencing purposes.

Effective Date means the date on which a User first accepts these Terms or first uses the Services, whichever occurs earlier.

Fee (or Subscription Fee) means amounts payable for access to VoxDash Services, features, or tiers, as priced on the Site or as agreed in a Service Agreement. Fees are exclusive of taxes unless stated otherwise.

Free and Consumer Accounts means all accounts aimed at non-organizational and non-enterprise users for small-scale individual use, including Free, Starter, and Pro plans designed for individuals. These accounts are governed by the terms applicable to Free and Consumer Accounts.

Governing Law means the law and courts identified in these Terms of Service.

Intellectual Property Rights means all rights recognized under law in patents, copyrights, trade secrets, trademarks, and similar forms of proprietary ownership.

Linking and Logo Policy means the rules governing how third parties may link to the Site and use VoxDash names or marks.

Marketplace means the module of the VoxDash Platform that enables publication, licensing, or subscription access to datasets, polls, or related metadata.

Organization Account means a Client account with multiple associated Users or administrative roles.

Personal Information means any information about an identifiable individual contained in Client Data or otherwise processed through VoxDash, as described in the Privacy Policy, to the extent such information is submitted by the Client.

Platform (or Services) means the hosted VoxDash software and related features described in these Terms, including any modules enabled for a Client.

Privacy Policy means VoxDash’s privacy policy, which is referenced and incorporated into these Terms of Service.

Service Agreement means a separate written agreement or order form executed between VoxDash and a Client that governs specific services. If there is a conflict, the Service Agreement controls for those services.

Site means the VoxDash website and any web pages that link to these Terms of Service.

Third-Party Service means any external service or integration a Client connects to VoxDash, such as authentication, storage, analytics, or telephony.

Updates mean any changes VoxDash makes to these Terms or the Platform as permitted under the “Updates to our Terms of Service” and “Changes to and Operation of Site” sections.

Usage means the period and extent of a User’s access to the Application and Services under an Account.

User means any individual who accesses the Site or Application, including Authors and Viewers, whether acting on behalf of a Client or personally.

User Interactions means any communications, comments, suggestions, ideas, ratings, or feedback provided by a User through the Platform interface, support channels, or other VoxDash communication tools, excluding any files or datasets uploaded as part of Client Data.

Vendor means an organization or individual that provides data, polling, or analytical content to VoxDash for publication or licensing through the Platform.

Viewer means a person who only views Documents or content made available by a Client and is not authorized to author content.

2. Legal Capacity

You represent and warrant that you possess the legal right, capacity, and ability to agree to these Terms of Service and use the Site in accordance with them. If you are an individual, you represent and warrant that you have reached the age of majority in the jurisdiction in which you reside, and that you are in any event at least 18 years old. If you are using the Site on behalf of a corporation or other organization, you represent and warrant that you have the ability to agree to these Terms of Service on behalf of such organization and all references to "you" throughout these Terms of Service will include such organization, jointly and severally with you personally.

3. User Accounts and Account Security

To access some features of the Site, you may have to register for a user account. When registering for your user account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your user account. You acknowledge and agree that you are responsible for maintaining the confidentiality of any passwords associated with any account you use to access or use this Site and that you will be solely responsible to VoxDash for all activities that occur under your account. You must notify VoxDash immediately of any breach of security or unauthorized use of your user account. Although VoxDash will not be liable for your losses caused by any unauthorized use of your user account, you may be liable for the losses of VoxDash or others due to such unauthorized use. The Client is fully responsible for all activity under its Accounts, whether authorized or not. VoxDash may rely on instructions or actions appearing to originate from an authorized User without obligation to verify authority.

4. License

We grant you a non-exclusive, non-transferable, limited license only to use the Site, in accordance with the provisions set out in these Terms of Service. All rights not expressly granted to you in these Terms of Service are reserved by us and, if applicable, our licensors. VoxDash retains all rights to its own IP, and no license is implied.

5. Fees, Billing, and Payment Terms

Subscription Plans. Some VoxDash Services are offered under subscription or usage-based plans (“Paid Plans”). The features and pricing of each plan are described on the Site or in an executed Service Agreement. VoxDash may modify or discontinue plans at any time by posting updated information on the Site or providing written notice to affected Clients.

Billing and Payment. Paid Plans are billed through VoxDash’s payment processor (currently Stripe) or as otherwise agreed in a Service Agreement. By providing payment information, the Client authorizes VoxDash and its payment processor to charge all applicable Fees, including recurring subscription renewals and taxes, to the designated payment method. For usage-based Services, including AI tools, the Client acknowledges that any pre-launch cost estimate is non-binding and that final billing is based on actual metered usage recorded during the project.

Taxes. Fees are exclusive of taxes unless stated otherwise. The Client is responsible for all applicable taxes, duties, and government charges, other than taxes based on VoxDash’s net income.

Renewals and Term. Paid Plans automatically renew for successive billing periods unless canceled through the Account before the end of the current term. Renewal prices and features will be those in effect at the time of renewal.

Non-Refundable Fees. Except as required by law or expressly stated in a Service Agreement, all payments are final and non-refundable, including partial use of a billing period, plan downgrades, or unused features. You authorize VoxDash or its payment processor to automatically charge any payment method on file for recurring Fees and applicable taxes. VoxDash may use third-party collection services to recover unpaid amounts, and you agree to pay all reasonable costs of collection, including attorney’s fees.

Automatic Billing; Chargebacks and Payment Disputes. You authorize VoxDash and its payment processors to automatically charge any payment method you provide for recurring Fees, taxes, and any other amounts due under this Agreement. You must contact us promptly if you believe a charge is incorrect and allow us a reasonable opportunity to investigate and, if appropriate, issue a refund. You agree not to initiate any chargeback, reversal, or other payment dispute with your payment provider for any valid charges under this Agreement. Any chargeback, reversal, or payment dispute made in violation of this provision constitutes a material breach, an outstanding debt owed to VoxDash, and authorizes VoxDash to: (a) suspend or terminate your Account immediately and without refund; (b) treat the disputed amount as unpaid and pursue collection; and (c) recover all collection costs and reasonable attorney’s fees. VoxDash may also provide evidence of your authorization and account activity to your card issuer or payment processor. To the extent permitted by applicable law, the Client waives any right to claim a refund or reversal for charges properly incurred under this Agreement. For avoidance of doubt, metered usage logs maintained by VoxDash and its service providers form the authoritative basis for resolving billing disputes involving AI-tools or other usage-based Services.

Late or Failed Payments. If a payment is declined or overdue, VoxDash may suspend access to the Services until payment is received. Interest may accrue on overdue amounts at the lesser of 5% per month or the maximum rate permitted by law. VoxDash may, without notice, apply any credits, refunds, or future payments owed to the Client toward unpaid balances or collection costs. Suspension for non-payment does not pause billing or extend the subscription term.

Price Changes. VoxDash may adjust Fees at any time by posting revised prices on the Site. Continued use after the effective date constitutes acceptance of the new Fees.

Downgrades and Termination. Downgrading or canceling a Paid Plan takes effect at the end of the current billing period unless otherwise agreed. VoxDash may terminate Paid access for non-payment or material breach in accordance with these Terms.

Currency. All Fees are payable in U.S. dollars unless stated otherwise on the Site or invoice.

Third-Party Charges. If a Client accesses third-party services through VoxDash, such as telephony or cloud storage integrations, those services may incur separate fees billed directly by the provider. VoxDash is not responsible for third-party charges or billing errors. Where VoxDash passes through usage-based carrier, cloud, or AI processing charges to the Client, those charges reflect actual consumption and may differ from any pre-launch estimate.

6. Platform Description and Excluded Services

VoxDash provides a cloud-based platform for managing and analyzing research datasets. Its modules may include dataset hosting, metadata management, AI-assisted processing, and voice-based data collection. This description is provided for context only and does not create any warranty or obligation to maintain or continue specific features. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice and without liability. VoxDash makes no representation that any feature will remain available for any minimum duration, and Clients acquire no vested rights in any functionality, layout, or workflow.

To avoid confusion, VoxDash does not offer the following services:

Sample sourcing or recruitment of respondents.
Questionnaire design or testing beyond what the dashboard provides.
Script development for surveys beyond what the dashboard provides.
Full-service project management.
Post-fieldwork statistical analysis beyond what the dashboard provides.
Voice-over-IP telephony services independent of our AI platform.

VoxDash is a technology platform, not a traditional or full-service market research firm. Clients are responsible for supplying survey content, sample files, and interpreting their data.

7. Site Limitations

The Site depends on the Internet, including networks, cabling, facilities and equipment that is not in our control; accordingly (i) any representation made by us regarding access performance, speeds, reliability, availability, use or consistency of the Site is on a "commercially reasonable efforts" basis, (ii) we cannot guarantee any minimum level regarding such performance, speed, reliability, availability, use or consistency, and (iii) data, messages, information or materials sent over the Internet may not be completely private, and your anonymity is not guaranteed, and you acknowledge these limitations are typical of Internet services.

8. Restrictions on Use

You may: access any part of the Site which you have authorized access to, and print off one copy of any or all of the pages for your own personal reference. You may not: copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), publish, broadcast, reproduce, alter or tamper with in any way, or otherwise use any material contained in the Site except as set out under "You may" above or by following the “Linking and Trademark Use Policy” section. These restrictions apply in relation to all or part of the materials on the Site; remove any copyright, trademark, or other intellectual property notices contained in the original material from any material copied or printed off from this Site without our express written consent. Automated access to the platform without a valid API key is strictly prohibited.

All the Web products and services, information, materials, data, images, graphics, sounds, and other components on the Site (the "Contents") are copyrighted and owned or controlled by VoxDash unless otherwise noted. Any unauthorized use of the Contents on the Site may violate copyright, trademark, and other laws and intellectual property rights of VoxDash or third parties. Unauthorized use may give rise to a claim for damages and/or be a criminal offense. Contents from the Site may not be modified, copied, distributed, republished, uploaded, posted, decompiled, or transmitted in any way, without the prior written consent of VoxDash. The Contents on the Site are provided for lawful purposes only. The Contents on the Site are provided with “restricted rights”. Use, duplication, or disclosure by the U.S. government is subject to restrictions as set forth in FAR52.227-14 and DFAR252.227-7013 et seq. or its successor. Use of the Contents by the U.S. government constitutes acknowledgment of VoxDash’s proprietary rights in the Contents.

9. Code of Conduct

The use of this Site is additionally governed by the Code of Conduct:

a. You may not use the Site for any illegal or unauthorized purpose. In addition to the laws of the Province of Ontario, Canada, you also agree to comply with all local laws that apply to your use of the Site.

b. You may not use the Site in any manner that could disable, overburden, damage, or impair the Site, its servers or computer network, or interfere with any other party's use and enjoyment of the Site.

c. You agree that you are responsible for your own conduct and communications while using the Site and for any consequences of that use. By way of example, and not as a limitation, you agree that when using the Website, you will not:

post or upload any inappropriate, promotional, defamatory, destructive, obscene, or unlawful content;
defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
post or upload any User Content that infringes any patent, trademark, copyright, trade secret, or other intellectual property right of any party;
impersonate another person, or falsify or delete any author attributions, legal or other proper notices, or proprietary designations or labels of the origin or source of any content;
use the Site in connection with contests, junk email, spamming, or any duplicative messages (commercial or otherwise);
use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Site to collect information about other users or domain names;
upload files that contain bugs, viruses, Trojan horses, worms, or any other similar software or programs that may damage the operation of the computer or the property of another; or
submit User Content that falsely expresses or implies that such User Content is sponsored or endorsed by any party where it is not sponsored or endorsed by such party.

d. While VoxDash prohibits such conduct and User Content in connection with the Site, you understand and agree that, nonetheless, you may be exposed to such conduct or User Content and that you use the Site at your own risk.

e. VoxDash reserves the right to monitor use of this Site to determine compliance with these Terms. Although VoxDash does not read, review, vet, or otherwise assess User Content in advance of its posting, VoxDash reserves the right to remove any User Content and/or terminate your VoxDash User Account without notice for breach or for any other reason.

VoxDash’s determination of a violation is final. VoxDash may remove content, suspend access, or terminate accounts immediately and without notice or refund. VoxDash is not responsible for and will not be liable for the actions, omissions, or conduct of any User, Client, or third party, whether on or off the Platform.

User Content and Conduct Disclaimer. VoxDash does not control, verify, or endorse any data, files, datasets, survey results, metadata, or other materials uploaded or shared by Clients or Users. All such content is the sole responsibility of the party that created or provided it. VoxDash makes no representation or warranty regarding the accuracy, authenticity, completeness, reliability, or legality of any Client Data or publication derived from it, including datasets that may be false, misleading, defamatory, or politically motivated. VoxDash is not responsible for and will not be liable for the actions, omissions, or conduct of any Client, User, or third party – whether on or off the Platform – or for any reliance placed by others on content made available through the Services. VoxDash reserves the right, but has no obligation, to review, monitor, remove, or restrict access to any content that it determines, in its sole discretion, may violate these Terms or applicable law. VoxDash is not a party to and has no obligation to mediate or resolve disputes between Clients, Users, or third parties. Any such disputes must be resolved directly between the involved parties.

10. Service Availability and Maintenance

VoxDash provides access to the Platform using commercially reasonable efforts to maintain availability and performance. However, VoxDash does not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, system upgrades, or network failures. Maintenance windows may occur at any time, including during business hours. VoxDash has no obligation to schedule or announce such maintenance.

VoxDash may modify, update, migrate, or discontinue any part of the Platform, Site, or Services at its discretion and without notice. VoxDash has no obligation to maintain backward compatibility of any API, data format, export, integration, or workflow, and is not liable for any resulting loss, corruption, reprocessing cost, or system impact. VoxDash does not guarantee compatibility with any specific browser, operating system, third-party service, or version thereof. Maintenance, upgrades, and redesigns may result in temporary or permanent interruptions, which do not constitute a breach of these Terms.

VoxDash may modify, suspend, or discontinue any feature or component of the Services at any time without liability. For paid features, VoxDash will use reasonable efforts to communicate material changes through the Application or Site. Except as expressly stated in a separate written Service Agreement, VoxDash makes no commitments or warranties regarding uptime, response time, data recovery, or defect correction, and no credits, refunds, or offsets apply for downtime, degradation, or loss of data. VoxDash may discontinue, limit, or modify any Beta or free feature at any time without notice or compensation. Continued availability of any free or evaluation feature is not guaranteed.

11. AI Tool Use and Limitations

You acknowledge and agree that any output generated by VoxDash’s AI tools – including but not limited to response coding, automated summaries, call transcripts, or sentiment indicators – is to be used with professional judgment. VoxDash does not guarantee the correctness, neutrality, or legal defensibility of any AI-generated output. By using AI tools, you confirm that you understand these outputs are generated probabilistically and should be reviewed prior to publication or operational use. VoxDash provides AI outputs for informational and research purposes only and does not act as the data controller, publisher, or editor of AI-generated content created or uploaded by clients. Clients are solely responsible for reviewing, verifying, and approving all AI-generated outputs before use or publication, and VoxDash disclaims all liability arising from reliance on or disclosure of such outputs.

12. Client Data, Consent, and Compliance Warranty

By using VoxDash, including its data-collection functionalities and any advanced voice-based research modules, you represent and warrant that:

You have obtained all required rights, permissions, and legal authority to upload and use any contact list (sample) with the advanced voice-based research and data collection feature.
The contact list complies with all applicable telecommunication, data privacy, and consent regulations in every jurisdiction where:
- You are operating the project or initiating outbound calls; and
- Individuals are being contacted, surveyed, or from whom data is being collected.
Where prior written consent is legally required (e.g., under the U.S. Telephone Consumer Protection Act [TCPA] or other applicable laws), you have obtained express, specific, and documented consent from each individual before initiating any AI-driven call. Such consent must clearly inform the individual that they may receive automated or artificial voice calls from an AI system.
You understand and accept that the responsibility for determining and complying with all applicable consent and call laws rests entirely with you and your organization.
VoxDash does not initiate or place calls. All outbound or inbound communication occurs solely through client-controlled systems connected to the platform.
VoxDash does not supply, source, or sell contact lists. The advanced voice-based research and data collection feature is provided solely as a software platform for clients who upload their own legally obtained samples. You remain fully responsible for ensuring the legality and compliance of all contact data you use on the platform.
You acknowledge that specific consent obligations may vary by jurisdiction (e.g., express consent under U.S. TCPA, implied vs. express consent under Canadian CRTC, or explicit consent under GDPR), and you are solely responsible for understanding and complying with those requirements before placing any outbound calls via the advanced voice-based research and data collection tools.
- You agree to indemnify, defend, and hold harmless VoxDash Inc., its officers, directors, employees, and affiliates from any claim, investigation, regulatory action, penalty, fine, or legal proceeding arising from:
- The use of contact data uploaded by you or your agents;
- Failure to obtain proper consent under applicable laws; or
- Any breach of telecommunication, data protection, or privacy regulations related to the advanced voice-based research and data collection tool usage.
VoxDash has no duty to review, verify, validate, or approve any Client Data, consent record, or dataset before or after upload, and any passive technical acceptance of such data does not constitute acknowledgment of legality or compliance. VoxDash does not review or validate the content of any calls or Audio Recordings, and any acceptance, hosting, or storage of such data is purely technical and does not constitute approval, verification, or assessment of legality, accuracy, or compliance.
The Platform may generate Audio Recordings as part of Advanced Voice-Based Research and Data Collection or its other Services. VoxDash does not monitor, review, filter, redact, or remove any content from Audio Recordings. The Client is solely responsible for ensuring that its collection, storage, review, redaction, and disclosure of Audio Recordings comply with applicable privacy, data-protection, and telecommunications laws, including obligations related to incidental disclosures of Personal Information. VoxDash does not redact or anonymize Audio Recordings. If the Client elects to share any Audio Recording with third parties, the Client bears full responsibility for reviewing and removing any Personal Information or other sensitive content disclosed during the call. VoxDash has no obligation to assist with redaction, anonymization, legal review, or compliance assessments related to Audio Recordings.

13. Data Protection and Privacy Policy

You acknowledge that you have read and understood the Privacy Policy available on the Site, as it may be updated from time to time, and consent to the collection, use, and disclosure of your personal information in accordance with it. The Privacy Policy is incorporated by reference into these Terms and forms an integral part of this Agreement. References to the Privacy Policy or other VoxDash policies do not create additional contractual warranties or obligations beyond those expressly stated in these Terms or an executed Service Agreement.

VoxDash’s handling of all personal and organizational data is governed by the Privacy Policy. It explains how VoxDash collects, uses, stores, and discloses information, including any Personal Information, when Users interact with the Platform or the Site.

Clients are solely responsible for obtaining all required consents, providing any legally required notices, and ensuring that their submission and use of data through the Platform comply with all applicable privacy, data-protection, and telecommunications laws. VoxDash does not determine the purposes or means of processing Client Data and acts only as a service provider to the extent necessary to host, process, or display such data.

VoxDash implements commercially reasonable technical and organizational safeguards to protect data against unauthorized access, loss, or disclosure. These include secure transmission, access controls, and hosting with reputable third-party providers. However, VoxDash does not guarantee absolute security or uninterrupted availability of data. For Clients subject to specific regulatory frameworks, VoxDash may provide a separate Data Protection Addendum upon request.

To the maximum extent permitted by law, VoxDash’s responsibility for any unauthorized access, use, or disclosure of Client Data, whether due to negligence, error, or third-party act, is limited to the express remedies stated in these Terms. VoxDash is not liable for loss, corruption, or exposure of Client Data resulting from software bugs, integration failures, network attacks, hacks, system failures, cyberattacks, third parties, or misuse by the Client’s personnel or contractors. Clients remain responsible for maintaining their own backups and security configurations. In the event of any actual or suspected unauthorized access or disclosure of Client Data, VoxDash’s sole obligation is to investigate and, where required by law, provide notice to affected Clients. VoxDash’s liability for any such event is limited as set out in the ‘Limitation of Liability’ section, and no additional warranties or remedies apply. VoxDash is not obligated to provide forensic services, credit monitoring, or remediation assistance, and its responsibility for any such event is strictly limited to the Fee cap defined in the “Limitation of Liability” section. VoxDash is not responsible for indirect consequences of any data incident, including reputational harm, business interruption, or third-party contractual exposure incurred by the Client. No implied duty arises to reimburse, defend, or indemnify the Client in connection with such consequences. VoxDash will not be responsible for any costs of investigation, remediation, or legal compliance incurred by the Client following any actual or suspected data incident, including notification expenses, credit monitoring, legal fees, or regulatory filings, except to the limited extent required by law and only within the liability cap defined in these Terms. VoxDash is not responsible for the acts, omissions, or security practices of its hosting providers, cloud infrastructure vendors, telephony gateways, or other integrated third-party services, and bears no vicarious, joint, or strict liability for their performance, security, or data handling. VoxDash may provide notice of any confirmed unauthorized access or disclosure of Client Data within a commercially reasonable timeframe consistent with applicable law. No fixed notification period is guaranteed.

14. Data Retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in these Terms of Service unless a longer retention period is required or allowed by law. VoxDash may permanently delete Client Data associated with overdue or unpaid accounts without notice once payment remains outstanding beyond thirty (30) days. VoxDash has no obligation to retain, export, or provide copies of Client Data unless required by law or expressly agreed in writing.

15. Client Security Obligations

Clients must implement appropriate security measures for their own systems, devices, and integrations connected to the Platform, including maintaining updated software, access controls, and backups. VoxDash is not responsible for any loss or disclosure of Client Data resulting from weak passwords, insecure integrations, user misconfiguration, or shared credentials. VoxDash may suspend or disable accounts it reasonably suspects are compromised to protect system integrity without notice or refund.

No Duty to Audit. VoxDash is not obligated to and may not monitor or audit Client systems, integrations, or activities for security or compliance purposes. Clients remain solely responsible for their configurations, permissions, and monitoring. VoxDash has no obligation to restore or recover lost Client Data except through standard backups maintained for system continuity, and any restoration request beyond that is subject to additional Fees and feasibility.

16. Cross-Border Transfers of Information

By using the Services, Clients direct and authorize VoxDash to transfer and process data globally. VoxDash makes no representation that any jurisdiction outside Canada provides equivalent data-protection safeguards, and Clients bear all responsibility for such transfers.

17. Sensitive and Prohibited Information

We ask that you not send us, and you not disclose to us, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, trade union membership, etc.) on or through the Site or otherwise.

18. Confidentiality

Definition. “Confidential Information” means any non-public information disclosed by VoxDash (“Disclosing Party”) to a Client or User (“Receiving Party”) that is identified as confidential or that a reasonable person would understand to be confidential, including business, technical, financial, and research information, product plans, source data, pricing, and access credentials. For clarity, Client Data is treated as Confidential Information only to the extent that it is not made public or shared by the Client through the Platform or otherwise designated for shared access. VoxDash may retain, copy, or use Client Data for security, compliance, analytical, or operational purposes, even after termination, subject only to the Privacy Policy. VoxDash may share limited excerpts of Client Data with subcontractors and service providers for testing, monitoring, or support purposes, provided such parties are bound by confidentiality obligations at least as protective as these Terms. Access to Client Data by VoxDash staff is strictly limited to operational needs, support, or compliance review. VoxDash does not continuously monitor Client Data and has no duty to detect or prevent misuse by individual employees, contractors, or third parties beyond implementing reasonable administrative controls.

Exclusions. Confidential Information does not include information that:

a) becomes public through no fault of the Receiving Party;

b) was lawfully known to the Receiving Party before disclosure;

c) is independently developed without use of the Disclosing Party’s information; or

d) is rightfully received from a third party without confidentiality restrictions.

Obligations. The Receiving Party must:

a) use the Disclosing Party’s Confidential Information only as necessary to perform or receive the Services;

b) protect it using at least the same degree of care it uses for its own confidential information (and no less than a reasonable degree of care); and

c) not disclose it to anyone except employees, contractors, or service providers who need to know it and are bound by confidentiality obligations at least as protective as these Terms.

The Client acknowledges that any unauthorized use or disclosure of VoxDash Confidential Information or Intellectual Property may cause irreparable harm for which monetary damages are inadequate. VoxDash is entitled to seek immediate injunctive or equitable relief in addition to any other remedies available at law.

Security Disclaimer. While VoxDash employs commercially reasonable technical, administrative, and physical safeguards to protect data, you acknowledge that no system is immune to unauthorized access, intrusion, or loss. VoxDash does not warrant or guarantee absolute security and is not liable for any unauthorized access, disclosure, loss, corruption, or misuse of Client Data, whether caused by software bugs, integration failures, network attacks, hacks, system failures, cyberattacks, third parties, or VoxDash personnel acting outside the scope of their employment or in violation of company policy, which shall be deemed acts of independent third parties for purposes of liability. For clarity, VoxDash bears no vicarious or supervisory liability for acts of employees, contractors, or service providers who intentionally circumvent established policies or technical safeguards. Such acts are deemed independent, unauthorized conduct outside the course and scope of employment. VoxDash is not responsible for supervising, auditing, or continuously monitoring its personnel’s individual activities beyond standard administrative controls. VoxDash is not required to implement intrusion-detection systems, data-loss prevention tools, or other continuous-monitoring mechanisms unless expressly contracted in writing. Failure to employ any specific security technology does not constitute negligence or lack of due care. The Client acknowledges that reasonable security measures do not require real-time surveillance, dual-control access, or forensic auditing unless separately contracted in writing. Any misuse of Client Data by employees, contractors, or third parties acting outside their assigned duties is deemed third-party misconduct, and VoxDash bears no liability beyond the remedies expressly stated in these Terms. VoxDash implements administrative, technical, and physical access controls consistent with industry standards; however, it is not required to adopt any particular framework or guarantee the detection of every unauthorized activity. Absence of a specific control, certification, or audit report does not create any inference of negligence or fault. VoxDash does not act as a fiduciary, trustee, or custodian of Client Data. Hosting or storage of Client Data does not create any special duty of loyalty, safekeeping, or heightened standard of care beyond what is expressly stated in these Terms. VoxDash cannot guarantee the confidentiality of any electronic communications or data transmitted over public networks or third-party systems and will not be liable for any interception or disclosure occurring outside its direct control.

Compelled Disclosure. The Receiving Party may disclose Confidential Information if required by law, subpoena, or court order, provided it gives the Disclosing Party prompt notice (unless prohibited by law) and cooperates in any effort to limit the disclosure.

Return or Destruction. Upon written request or termination of the Services, each party must promptly destroy or return the other’s Confidential Information, except as required to comply with law or legitimate record-keeping obligations.

Residual Information. The Receiving Party may retain and use residual knowledge that is retained in unaided memory from access to Confidential Information, provided it does not disclose or use specific Confidential Information itself.

Duration. Confidentiality obligations continue for five (5) years after termination of the Services, except for trade secrets, which remain protected as long as they qualify as trade secrets.

If any conflict arises between this section and the Privacy Policy, the Privacy Policy controls solely with respect to Personal Information, and VoxDash’s obligations will be limited to those expressly stated in that Policy.

19. No Insurance or Bond Requirement

VoxDash is not required to maintain cyber-insurance, bonding, or escrow beyond what it determines commercially reasonable, and the absence or insufficiency of such coverage does not expand its liability.

20. Submissions

All remarks, suggestions, ideas, graphics, messages, or other information communicated to VoxDash through the Site or Services (collectively, the “User Interactions”) will, upon communication, give VoxDash the right to use such materials in any lawful manner. VoxDash will not be required to treat any User Interaction as confidential, and will not be liable for any business or product ideas or any similarities that may appear in future VoxDash operations or content. Unless explicitly stated otherwise, VoxDash may use, reproduce, distribute, or display User Interactions for any commercial or non-commercial purpose without restriction, notice, or compensation to the sender. You agree to indemnify, defend, and hold VoxDash harmless from any liability arising from the use or distribution of these materials. You further grant VoxDash the right to use your name in connection with the reproduction or distribution of such material.

Personally identifiable information that may be received at the Site is provided voluntarily by the User and is governed by these Terms and the terms of our Privacy Policy. You acknowledge that you are responsible for whatever material you submit, and you, not VoxDash, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law or infringe any intellectual property or privacy rights of others. If applicable, VoxDash reserves the right to delete, move, or edit messages that it, in its sole discretion, deems abusive, defamatory, obscene, in violation of copyright or trademark laws, or otherwise unacceptable, and you waive any moral rights you may have in having the material altered or changed in a manner not agreeable to you in favor of VoxDash.

By submitting, uploading, or storing any data, files, or materials (“Client Data”) through the Platform, the Client grants VoxDash and its affiliates a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and use such data as necessary to provide, operate, maintain, secure, test, and improve the Services and related technologies, in accordance with these Terms and the Privacy Policy. VoxDash may generate, use, and commercialize Derived Data created from or informed by aggregated or de-identified Client Data, provided that such data does not directly identify the Client or any individual dataset. Derived Data is VoxDash’s property and may include aggregated statistics, analytical models, benchmarks, trend analyses, or other results produced through or in connection with the Platform or related services. No compensation or royalty is owed for VoxDash’s permitted uses. Users on active Business and Enterprise Accounts may request in writing to exclude their accounts from the commercialization or external use of Derived Data generated from their Client Data, and VoxDash will honor the request on a go-forward basis. VoxDash may continue to process such Client Data as necessary to operate, maintain, support, secure, or test the Services and related products. The Client represents and warrants that it has obtained all necessary rights and consents to grant the license described in these Terms and that such use does not infringe or violate the rights of any third party. Copyright matters relating to Submissions are further addressed in the VoxDash Copyright Policy.

To the maximum extent permitted by law, each Client and User irrevocably waives and agrees not to assert any moral rights (including rights of paternity, integrity, or association) in any data, content, feedback, or materials submitted to or generated through VoxDash. VoxDash and its service providers may copy, modify, adapt, reformat, and display such materials as necessary to operate, improve, develop, market, or commercialize the Services, without obligation to attribute authorship or preserve any particular form or context. All Submissions are deemed non-confidential and are licensed to VoxDash on a perpetual, worldwide, irrevocable, royalty-free basis. VoxDash has no duty of attribution, compensation, or return.

21. Publicity Rights

Unless otherwise agreed in writing, VoxDash may include the Client’s name, logo, and general description of its use of the Services in VoxDash marketing materials, case studies, presentations, and on the Site. VoxDash will use such references in a factual and professional manner and without disclosing any non-public information.

A Client may revoke this permission at any time by written notice to VoxDash, after which VoxDash will make reasonable efforts to remove the Client’s name and logo from new marketing materials. This section does not limit VoxDash’s right to make factual statements about publicly available data, publications, or research that reference VoxDash. Clients may not use VoxDash’s name, trademarks, or logos in any manner without prior written consent.

22. Intellectual Property and Ownership

VoxDash and its licensors retain all rights, title, and interest in and to the Platform, the Application, software, source code, documentation, and all related technology, content, and materials (“VoxDash Property”). Except for the limited rights expressly granted under these Terms, no license or ownership interest is transferred to the Client or any User. Any feedback, enhancement suggestion, or derivative concept arising from Client’s use of the Services automatically becomes VoxDash Property without additional consideration.

Clients and their Users retain ownership of the Customer Data they upload. By submitting or storing Customer Data, the Client grants VoxDash and its affiliates a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, process, display, and otherwise use such data as necessary to provide, maintain, and improve the Services. This license includes the right to create Derived Data consistent with these Terms.

VoxDash does not claim ownership of Customer Data. Each Client is responsible for ensuring that its use of the Services and its Customer Data does not violate any third-party rights or applicable law.

VoxDash represents that, to its knowledge, the Services and VoxDash Property do not knowingly infringe the intellectual-property rights of any third party. If VoxDash becomes aware of a credible claim that the Services infringe third-party intellectual property, VoxDash may, at its discretion and expense, (a) obtain the right for the Client to continue using the Services, (b) modify the Services so they become non-infringing, or (c) terminate the affected portion of the Services. These remedies are the Client’s sole and exclusive rights regarding any such claim.

VoxDash may use any residual, non-identifiable technical or operational knowledge retained in its unaided memory from the provision of Services to improve its products. Except as provided above or expressly agreed in a separate written Service Agreement, VoxDash provides no indemnity or warranty for third-party claims.

Additional rules governing copyright, licensing, and reuse of Client Data and Platform-generated materials are described in the VoxDash Copyright Policy.

23. Third-Party Sites and Content

This Site may include links to external or third-party websites. When you follow such links, the external website may appear as a full-screen or, in some cases, it may appear within the frame of this Website. Where an external website appears within the frame of this Site, this is purely for ease of navigation back to this Site and does not indicate any responsibility on our part for the external website concerned, even if it is a website owned and operated by another VoxDash company. These links are provided for your convenience only and to help you find relevant websites, services, and/or products, which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes.

Such external or third-party websites are accessed at your own risk and responsibility, and VoxDash is not in any way responsible or liable for the owners or operators of these websites, for any goods or services they supply, or for the content, use, or availability of their websites. VoxDash is not responsible for the content of those sites and makes no representations whatsoever concerning the content or accuracy of, opinions expressed in, or other links provided by, such other sites.

The inclusion of any link to such sites does not imply endorsement by VoxDash of the sites or any products or services referred to therein. VoxDash may terminate a link at any time. The Terms of Service and privacy policies applicable to such sites may be different from those applicable to the Site. If you decide to access any third-party site linked to the Site, you do so entirely at your own risk, and VoxDash shall have no liability for any loss or damage arising from your use of any such site. Use of any integration, plug-in, or API connection to third-party systems is entirely at the Client’s risk. VoxDash does not control or monitor data flows once transmitted outside its environment and bears no responsibility for any resulting access, disclosure, or loss. Clients are solely responsible for complying with the terms of any third-party service or integration they enable. VoxDash is not responsible for any breach, restriction, or loss arising from the Client’s use of such services.

24. Linking and Trademark Use Policy

By linking to any page on the Site, you hereby agree to be bound by the following Terms of Service. Except as provided in this paragraph, VoxDash prohibits site caching and the framing of any Content available through the Site.

By linking to the Site, you acknowledge and agree that, other than as set forth herein, all rights to the VoxDash trademarks or service marks used on the Site, the Content appearing on the Site, and the design of the Site belong to VoxDash. You must not misrepresent your relationship with VoxDash or present false or misleading impressions about VoxDash. No links to the Site may be used in a manner that implies or suggests that VoxDash approves or endorses you, your website, or your goods and services (in all cases, except as VoxDash may have agreed separately with you in writing).

VoxDash shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend VoxDash against all claims against VoxDash arising out of or based upon your website.

No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

VoxDash reserves the right at any time and in its sole discretion to request that you remove all links or any particular link to the Site from your website. This is not a license, but subject to your compliance with the above terms, VoxDash agrees to grant you the use of the “VoxDash” and “VoxDashboard” names solely for the purpose of establishing a link to the Site as permitted hereunder.

Except for the limited permission to use the “VoxDash” and “VoxDashboard” names as set forth in this paragraph, you may not use any of VoxDash’s trademarks or service marks for any other purpose without the express written permission of VoxDash.

VoxDash may, at any time, in its sole discretion, without cause, withdraw the permission granted herein to use the “VoxDash” and “VoxDashboard” names and your right to link to any pages on the Site. In such an event, upon request, you agree to immediately remove all links to the Site and to cease using the “VoxDash” and “VoxDashboard” names for linking purposes. Thereafter, any future links to the Site will require the express written permission of VoxDash.

VoxDash reserves the right to amend these linking Terms of Service at any time. By continuing to link to the Site, you agree to be bound to and abide by these linking Terms of Service, as well as other legal Terms of Service on the Site, as amended from time to time.

25. Changes to or Operation of the Site

VoxDash may change the format and content of this Site at any time. VoxDash may suspend the operation of this Site for support or maintenance work, in order to update the content, or for any other reason. VoxDash reserves the right to terminate access to this Site at any time and without notice.

26. Limitation of Liability

You acknowledge and agree that you use the Site and Services entirely at your own risk. VoxDash provides all access and outputs on a commercially reasonable, “as-available” and “as-is” basis, without any warranty of fitness for a particular purpose, merchantability, or non-infringement. To the maximum extent permitted by law, VoxDash will not be liable, in contract, tort, statute, equity, or otherwise, for any damages or injury caused by or arising from the Services, the Site, or any materials or software, including but not limited to any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line failure. VoxDash will not be liable to you or any third party for any damages or injury, including but not limited to, indirect, special, incidental, reliance, consequential or punitive damages that result from the use of, or the inability to use, the materials in or software available through this site, even if there is negligence or even if VoxDash or an authorized VoxDash representative has been advised of the possibility of such damages, or both. VoxDash will not be liable for consequential, indirect, special, or punitive damages, loss of profits, loss of data, or reputational harm, even if advised of their possibility.

Without limiting the foregoing, any claim arising from or relating to unauthorized access, data breach, security incident, or misuse of Client Data – whether by third parties, system compromise, or VoxDash personnel – is subject to the same limitations of liability set out in this section. Except to the extent prohibited by applicable law, VoxDash’s total cumulative liability to you for all losses, damages, and causes of action (in contract, tort—including, without limitation, negligence, product liability, strict liability, or data-security incidents such as unauthorized access, breach, or disclosure—or otherwise) will not exceed the total Fees you paid to access the Site or Services during the twelve (12) months immediately preceding the event giving rise to the claim. If you access VoxDash under a free or unpaid plan, VoxDash’s liability will be zero. The Client expressly acknowledges that the Fees reflect this allocation of risk.

The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of implied warranties; in such cases, our liability is limited to the maximum extent permitted by law. The foregoing limitations apply even if any remedy fails of its essential purpose and extend to all legal theories, including warranty, contract, statute, tort, or otherwise. The Client expressly acknowledges that the Fees reflect this allocation of risk. The limitations in this Section apply regardless of the form or theory of action, including claims alleging data privacy, confidentiality, or information-security violations.

The limitations and exclusions in this Section apply to all theories of liability, including claims based on confidentiality, privacy, data protection, negligence, or alleged failure to prevent unauthorized access or misuse of Client Data. All such claims are collectively subject to the same twelve-month Fee cap. This cap applies in aggregate across all incidents and claimants and is not increased by the number of Users, datasets, or alleged occurrences. This cap limitation applies per Client, per rolling twelve-month period, regardless of the number or nature of claims, and separate incidents will not be aggregated to enlarge the cap. Each Client must take reasonable steps to mitigate any loss or damage it may suffer and may not recover for losses that could have been avoided through such reasonable mitigation.

The remedies expressly stated in these Terms are the Client’s sole and exclusive remedies against VoxDash for any claim, breach, or event of loss, including security incidents or misuse of Client Data. VoxDash’s total liability under all legal theories is capped as stated above and shall not be aggregated or combined with any liability arising under another agreement or legal theory. In the event of any actual or alleged unauthorized access, disclosure, or misuse of Client Data, the Client’s exclusive remedy shall be limited to written notice of the event and, if applicable, service credits or refunds not exceeding the total Fees paid for the affected Service during the twelve (12) months preceding the incident. The Client waives any right to claim consequential, exemplary, or statutory damages, including damages for distress, reputational loss, or alleged privacy harm, to the fullest extent permitted by law.

No Special Relationship. The Client acknowledges that VoxDash is not a fiduciary, trustee, or custodian of Client Data. All Services are provided on a commercial, non-fiduciary basis, and VoxDash owes no duty of care beyond those expressly stated in these Terms.

The Client acknowledges that Audio Recordings may include Personal Information, sensitive information, or other content disclosed spontaneously during calls. VoxDash is not responsible for any consequences arising from such disclosures, including regulatory obligations, privacy incidents, downstream sharing, or contractual liabilities incurred by the Client. VoxDash’s responsibility for Audio Recordings is strictly limited to hosting and processing them as part of the Services, subject to the liability caps in these Terms.

27. Indemnification and Client Responsibility

The Client shall defend, indemnify, and hold harmless VoxDash, its affiliates, and personnel from and against any claim, investigation, regulatory action, penalty, fine, loss, or expense (including reasonable attorney’s fees) arising from or relating to:

· the Client’s data collection, consent practices, telecommunications activity, or any use of the Services;

· any uploaded content, dataset, or material provided by the Client or its Users;

· any misuse of the Platform, including unauthorized access or disclosure of data;

· any breach of these Terms or of applicable law by the Client or its Users; or

· any claim by your employees, contractors, data subjects, or third parties alleging unauthorized access, breach, or misuse of Client Data not directly caused by the willful misconduct of VoxDash’s executive management, including any regulatory inquiry, enforcement action, or third-party demand arising from or relating to such incidents.

The Client will indemnify and hold harmless VoxDash, its officers, employees, and contractors from any claim, loss, or expense arising from Client’s or its Users’ access to or use of the Services, including violations of law, infringement, or misuse of data.

These obligations survive termination, remain enforceable after cancellation or expiration of the Services, and apply regardless of any limitation of liability or other defense available to the Client.

VoxDash is not responsible for verifying or monitoring how Client personnel or third-party integrators access or use Client Data. The Client is solely responsible for managing its users’ permissions and activity within its Account. Any misuse or misappropriation of data by Client’s employees, contractors, or affiliates is deemed Client’s own act. The Client will reimburse VoxDash for all reasonable internal and external costs of responding to subpoenas, discovery requests, depositions, or regulatory inquiries arising from Client-related conduct, even if VoxDash is not a named party. For the avoidance of doubt, Client’s indemnity obligations apply even if a third party alleges joint or concurrent fault by VoxDash, except to the limited extent proven to be caused directly by the willful misconduct of VoxDash’s executive management.

28. Disclaimer

VoxDash provides all contents, functions, and outputs of the Site, Platform, and Services on an “as-is” and “as-available” basis, without any warranties of any kind, express or implied. VoxDash makes no representation or warranty regarding the accuracy, completeness, reliability, timeliness, or availability of any content, output, or feature. To the fullest extent permitted by law, VoxDash disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and availability.

VoxDash does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site, Platform, or servers are free of viruses or other harmful components. No advice, guidance, or information obtained from VoxDash or its personnel creates any warranty not expressly stated in these Terms.

VoxDash does not warrant or make any representations regarding the use of or the results of the use of the contents on the site in terms of their correctness, accuracy, reliability, or otherwise. VoxDash makes no commitment to update the materials on the site. You (and not VoxDash) assume the entire cost of all necessary servicing, repair, or correction. The above exclusion may not apply to you, to the extent that applicable law may not allow the exclusion of implied warranties. Furthermore, the information contained on the site is provided for informational purposes only and should not be relied upon for any purpose. You acknowledge that you have not relied on any statement, representation, or assurance regarding the security, privacy, or integrity of the Platform other than those expressly included in these Terms or an executed Service Agreement. VoxDash shall not be liable for any results obtained or not obtained as a consequence of the use of the information contained on the site. The contents on the site could include technical inaccuracies or typographical errors. Additionally, VoxDash reserves the right to make changes or improvements to the site at any time.

Should any part of this Site offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of VoxDash. VoxDash accepts no responsibility or liability for anything posted on a forum by any user of the forum. You may not use the forum to post, upload, or otherwise transmit information or pictures that are defamatory, a breach of privacy, or otherwise unlawful. VoxDash reserves the right to monitor any information transmitted or received through any forum. VoxDash, at its sole discretion and without prior notice, may at any time review, remove, or otherwise block any materials posted.

Any reference to VoxDash or the information contained on the site for commercial purposes, including citation in any advertising, sales collateral, or other marketing materials, is strictly prohibited without written consent from VoxDash. No statement on the Site or in marketing materials creates any warranty, guarantee, or representation not expressly included in these Terms.

Some jurisdictions prohibit the disclaimer of certain warranties or conditions or the limitation of certain types of liability. In such circumstances, to the extent that such prohibitions prohibit any exclusions and limitations in these Terms of Service, such exclusions and limitations will not apply to you strictly to the extent necessary to make these Terms of Service consistent with such prohibitions.

VoxDash does not guarantee the methodological quality, representativeness, or statistical validity of any survey conducted or data published via the platform. Users are responsible for designing and evaluating their own survey methodologies. This Disclaimer supplements and does not limit VoxDash’s Limitation of Liability. In the event of conflict, the Limitation of Liability section prevails. VoxDash makes no warranty regarding the accuracy or correctness of any statistical calculations, visualizations, or analyses generated through the Platform. The Client is solely responsible for validating all analytical or computed results prior to reliance or publication.

29. Limitation Period

Any cause of action you may have with respect to these Terms of Service or the Site must be commenced within one year after the claim or cause of action arose, or it will be barred. This limitation applies regardless of any statute or law to the contrary and survives suspension or termination of the Services.

30. Termination

Termination by Client. A Client may terminate its Account or Paid Plan at any time by following the cancellation instructions in the Application. Termination takes effect at the end of the current billing period unless otherwise agreed in writing. Except as required by law or expressly stated in a Service Agreement, Fees are non-refundable, and partial billing periods are not prorated.

Termination or Suspension by VoxDash. VoxDash may, at any time and at its sole discretion, suspend, restrict, or terminate any Account or access to the Services, with or without notice, including but not limited to situations involving:

a. non-payment or failure to renew a Paid Plan;

b. breach or suspected breach of these Terms or applicable law;

c. conduct that VoxDash considers harmful, abusive, fraudulent, or inconsistent with the operation or integrity of the Platform;

d. any attempted chargeback, reversal, or payment dispute will be treated as an event of material breach and may result in immediate suspension or termination of your Account without refund;

e. requests by law enforcement or regulatory authorities; or

f. any other reason determined by VoxDash in its sole discretion.

Effect of Termination. Upon termination, all rights granted under these Terms immediately end. The Client must cease all access to and use of the Services and destroy or permanently delete any materials, datasets, or other content obtained from VoxDash that are not lawfully retained under a separate license or Service Agreement. Account termination requests initiated by the Client will result in deletion or anonymization of associated personal information within a commercially reasonable period, except where retention is required by law, these Terms, or to maintain research-record integrity. VoxDash may disable the Client’s access and delete or anonymize stored Client Data thirty (30) days after termination without notice unless retention is required by law or agreed in writing. VoxDash is not liable for the deletion of data after that period. VoxDash has no implied duty to assist in data extraction, migration, or restoration following termination unless expressly agreed in writing and prepaid at VoxDash’s then-current professional-services rates. VoxDash is not required to preserve logs, backups, or historical versions once access is terminated, and any restoration or export service requested thereafter will be subject to additional fees and feasibility review.

No Waiver of Fees. Termination does not relieve the Client of any accrued payment obligations. No pro-rata refund will be applied in the event of termination by the Client.

Survival. Sections that by their nature should survive termination – including Confidentiality, Intellectual Property, Limitations of Liability, Dispute Resolution, and Governing Law – remain in effect.

VoxDash reserves the right to refuse service, terminate, or suspend any Service at any time, for any reason or no reason, without liability. VoxDash may retain archival or analytical copies of Client Data and system logs for operational, legal, or security purposes after termination, subject only to its Privacy Policy. Termination under this section is independent of any suspension or termination arising under Force Majeure and does not give rise to refunds or damages. Termination or suspension under this Section does not limit VoxDash’s right to recover unpaid Fees, damages, or collection costs arising from the same conduct.

31. Force Majeure

VoxDash is not liable for any delay, interruption, or failure to perform arising from circumstances beyond its reasonable control (“Force Majeure Events”). Force Majeure Events include, without limitation, natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, embargoes, government actions, epidemics, power or internet failures, denial-of-service attacks, or the unavailability or failure of third-party networks, hosting, or infrastructure providers.

Security incidents, cyberattacks, ransomware, denial-of-service events, or other unauthorized third-party acts affecting the Services shall be treated as Force Majeure Events unless caused directly by the willful misconduct of VoxDash’s executive management. Unauthorized access or data disclosure by third parties, contractors, or employees acting beyond their authorized duties is deemed a Force Majeure Event and does not constitute willful misconduct of VoxDash. VoxDash will not be deemed to have failed to maintain adequate security merely because an unauthorized party, including an employee or contractor, successfully circumvents safeguards that were reasonable at the time of deployment. The existence of an unauthorized intrusion, theft, or disclosure does not, in itself, establish a failure by VoxDash to exercise reasonable security measures. Any intentional misuse, theft, or disclosure of Client Data by an individual employee, contractor, or agent is conclusively deemed an independent act outside the scope of employment and a Force Majeure Event. VoxDash will reasonably cooperate with lawful investigations but bears no compensatory, consequential, or vicarious liability for such conduct.

If a Force Majeure Event occurs, VoxDash’s obligations are suspended for the duration of the event and for a reasonable recovery period afterward. VoxDash may, in its discretion, provide notice to affected Clients and will determine when and how to resume performance. VoxDash may, at its discretion, attempt to restore affected Services using commercially reasonable means. VoxDash has no duty to mitigate, accelerate recovery, or expend additional resources beyond those it deems appropriate in its sole judgment.

VoxDash has no obligation to provide refunds, credits, or compensation for downtime, delay, or non-performance caused by a Force Majeure Event. VoxDash may terminate or limit affected Services at any time if continued operation is commercially impracticable or prohibited by law. No service-level commitments, uptime targets, or performance metrics apply during a Force Majeure Event, and no credits or refunds will accrue.

Payment obligations of Clients remain in full force and are not excused by a Force Majeure Event except where payment itself is rendered legally impossible. Confidentiality, intellectual-property, and limitation-of-liability provisions continue to apply in full.

For clarity, the termination rights described in this Section do not limit or affect VoxDash’s separate termination rights under the “Termination” section, and any termination under either Section does not entitle the Client to a refund, credit, or other compensation unless expressly stated in a written Service Agreement.

32. Attorney’s Fees and Costs

If VoxDash is required to enforce these Terms, collect unpaid Fees, or defend any claim, arbitration, or proceeding brought by a Client or User, the Client is responsible for all costs and expenses incurred by VoxDash, including reasonable attorney’s fees, expert fees, court or arbitration costs, and expenses of collection and enforcement, whether incurred before, during, or after litigation or appeal. If VoxDash is the prevailing party in any dispute, VoxDash is entitled to recover all such costs and fees in addition to any other relief or damages awarded. The Client waives any right to claim reimbursement of its own legal fees or costs from VoxDash. VoxDash is entitled to recover all reasonable attorneys’ fees, costs of collection, and enforcement in any jurisdiction, to the fullest extent permitted by law. This obligation survives termination and applies to any post-judgment enforcement or bankruptcy proceeding.

33. International Use and Local Compliance

The Services are controlled and operated from Canada. Content and features may not be appropriate or available in all locations. If you access the Services from outside the country of operation, you do so on your own initiative and are responsible for compliance with all applicable local laws, including privacy, telecommunications/marketing, and consumer-protection rules, as well as export control and sanctions regulations. VoxDash may restrict access to the Services, or to specific features or content, based on territory or legal requirements. This section does not set governing law or venue.

34. Disputes (U.S. Users Only)

If you are located in, or your billing address is in, the United States, this section applies to you. All claims must be brought within one (1) year, including those subject to arbitration, unless a shorter period applies under governing law.

Informal Resolution. Before filing any claim against VoxDash, you agree to contact us first and attempt to resolve the dispute informally.

Binding Arbitration. If we cannot resolve the dispute within thirty (30) days, either party may elect to have the dispute finally and exclusively resolved by binding arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes, as applicable. The arbitration will be conducted in English by a single arbitrator and held in New York, New York, unless both parties agree otherwise. Judgment on the award may be entered in any court having jurisdiction.

No Class Actions. You and VoxDash agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of a representative or class proceeding.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to us within thirty (30) days after first accepting these Terms. Your notice must include your name, address, the email associated with your account, and a clear statement that you wish to opt out of arbitration.

Exception for Injunctive Relief. Either party may bring an action in court for temporary or preliminary injunctive relief to protect its confidential information or intellectual-property rights.

Survival. This arbitration agreement will survive termination of your account or these Terms.

Nothing in this section prevents VoxDash from seeking temporary, injunctive, or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

35. Service Agreements Prevail

If you have executed a separate written agreement, service order, or other document expressly identified by VoxDash in writing as a “Service Agreement” governing your use of any part of the Platform or related services, the terms of that Service Agreement will govern to the extent of any inconsistency or conflict with these Terms of Service. If a conflict remains unclear or subject to multiple interpretations, VoxDash’s reasonable interpretation, made in good faith for operational consistency, will control unless a court of competent jurisdiction rules otherwise. For all other uses of the Site, these Terms of Service apply. For the avoidance of doubt, if a Service Agreement remains silent on an issue covered in these Terms, these Terms shall govern and control.

36. Relationship

You agree that no joint venture, partnership, fiduciary, employment, or agency relationship exists between us and you as a result of these Terms of Service or use of the Site.

37. Assignment and Inurement

We may at any time assign our rights and obligations under these Terms of Service, in whole or in part, without notice to you. You may not assign these Terms of Service without our prior, written consent. These Terms of Service will inure to the benefit of and bind you and us and our respective personal and legal representatives, successors, and permitted assigns.

38. Notices

Any notice, consent, waiver, approval, authorization, or other communication to be delivered in connection with these Terms of Service

by us to you will be deemed to have been effectively and validly given if delivered or sent to any of the contact particulars then listed in your Account;
by you to us will only be deemed to have been effectively and validly given if in writing and delivered or submitted to VoxDash Inc., Attention: Chief Executive Officer.

39. Enforceability

Your use of the Site and the content and features accessed through the Site constitute your electronic signature to the agreement set out in these Terms of Service and your consent to enter into agreements with us electronically. This Agreement will be deemed to satisfy any writing requirements of any applicable law, notwithstanding that the agreement set out in these Terms of Service is written and accepted electronically. All contracts between you and us completed electronically will be deemed for all legal purposes to be in writing and legally enforceable as a signed written agreement. A printed or electronic copy of these Terms and any electronic acceptance records are admissible as conclusive evidence of the agreement between the parties.

40. Interpretation

In these Terms of Service, (i) the captions and headings are for convenience only and do not constitute substantive matter and are not to be construed as interpreting the contents of these Terms of Service, (ii) the word "including", the word "includes" and the phrase "such as", when following a general statement or term (whether or not non-limiting language such as "without limitation" or "but not limited to" or other words of similar import are used with reference thereto), is not to be construed as limiting, and the word "or" between two or more listed matters does not imply an exclusive relationship between the matters being connected, and (iii) all references to website addresses or URLs will also include any successor or replacement websites containing substantially similar information as the referenced website(s).

41. Waiver of Rights and Remedies

Our failure to insist upon or enforce strict performance of any provision of these Terms of Service will not be construed as a waiver of any provision or right. Neither the course of conduct between you and us nor trade practice will act to modify any provision of these Terms of Service. Our rights, powers, and remedies in these Terms of Service, including, without limitation, the right to suspend, restrict, or terminate any use of the Site, are cumulative and in addition to and not in substitution for any right, power, or remedy that may be available to us at law or in equity.

42. Children

The Site is not intended for children under the age of eighteen (18), and we request that children not provide personal information through the Site. If we become aware that we have collected personal information from a child under the age of 18, we will delete that information from our records.

43. Entire Agreement

These Terms of Service, as amended from time to time, including any and all documents, websites, rules, terms and policies referenced herein, including but not limited to the Privacy Policy and Copyright Policy, constitutes the entire agreement between us and you with respect to the matters referred to in these Terms of Service and supersedes all prior and contemporaneous agreements and understandings, whether electronic, oral or written, between us and you with respect to such matters.

If VoxDash and a Client execute a Service Agreement, VoxDash may rely on whichever document affords it greater protection; any conflict will be resolved in VoxDash’s favor unless that Service Agreement expressly states otherwise. Each party acknowledges that it has not relied on any representation, statement, or warranty not expressly included in this Agreement.

No Reliance or Oral Modifications. You acknowledge that you have not relied on any representations, statements, or warranties not expressly set out in these Terms or a written Service Agreement signed by VoxDash. No oral or informal communication with VoxDash personnel creates any obligation or modifies these Terms.

44. English Language

The parties have requested and agree that these Terms of Service and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.

45. Updates to our Terms of Service

We may change these Terms of Service. Any changes will become effective when we post the revised Terms of Service on the Site. Your use of the Site following these changes means that you accept the revised Terms of Service. You are responsible for regularly reviewing the Site to obtain timely notice of such amendments. Continued access to or use of the Services after an update constitutes acceptance of the revised Terms.

46. Governing Law and General Provisions

These Terms of Service will be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, notwithstanding any principles of conflicts of law. If any part of these Terms of Service is declared unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of the Site for illegal purposes will be provided to law enforcement authorities. These Terms are governed by Ontario law; however, VoxDash may elect to enforce its rights in any jurisdiction where a Client or its assets are located. The Client irrevocably attorns to the jurisdiction of Ontario courts and waives any objection based on venue, forum non conveniens, or similar doctrines.

47. Contacting Us

If you have any questions about this policy, please contact us.

Please note that online communications are not always secure; so please do not include sensitive information in your inquiry to us.